Client Service & Technology

Services Supplied to Bellevue and Seattle Area Clients

We believe the goal is to achieve an effective resolution to the issues, without adding more stress and anger to an already difficult situation. Effectiveness is achieved through listening, preparation, thoroughness, attention to detail, and the appropriate use of experts.

Our past and current clients include:

• Fathers, mothers, husbands, wives, single parents
• Homemakers, business owners, executives, bankers
• Professionals such as doctors, nurses, dentists, engineers, sales professionals, teachers, and attorneys
• Middle, upper-middle and high net-worth individuals
• Employees or their spouses from some of the largest companies and organizations in Washington state such as Boeing, Microsoft, Safeco, AT&T and many others from both large and small organizations

We provide the following services:

• Legal Assistant specifically assigned to your case and readily available to you
• Same day scanning of documents received from the court and opposing party
• Internet e-mail messaging
• Return of telephone calls or answers emails by either Attorney or Legal Assistant - same day in most instances
• Voice mail and after hours voice messaging service
• Detailed periodic and frequent billing statements
• Major credit card payment options

TECHNOLOGY

We use the latest in office and communications technology, including a secured wide area local computer network and provide remote access to our computer. Our data servers are backed up nightly to an off-site storage facility.

All workstations use the latest Microsoft operating systems and Windows based applications. We use Practice Master and Outlook in an integrated software program for document management, e-mail, database management, calendaring, case scheduling and Internet access. We can scan and e-mail documents, and use Adobe 8 to review scanned .pdf files, which offers yet another option for clients to send and receive documents to and from our attorneys/firm. Organization and attention to detail are extremely important to us.

Research Tools. We perform research in an electronic format on Westlaw and access that information online. In our opinion we are able to work more quickly and efficiently by utilizing on line electronic research, and that benefits our clients.

We also communicate regularly with our clients via the Internet. As a result, we are more accessible and responsive to our client's needs.